Emergen Consulting
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Emergen Consulting has signed a 3 year contract with the National Database Registration Authority under which Emergen will provide NADRA a complete IP PBX solution integrated with their call center. Emergen Consulting has deployed the open source Asterisk PBX and a renowned open source call center application called ViciDial. Emergen has integrated Asterisk with NADRA's existing Nortel IP PBX to provide them with infinite expandability options. Emergen has also provided NADRA comprehensive in-depth training of how the solution works which includes both Asterisk and ViciDial. Currently, all NADRA offices throughout Pakistan are connected through Asterisk. Emergen has also deployed Video IP phones at various sites for one to one video conferencing purposes. NADRA has realized enormous cost savings and a freedom of choice. NADRA is now looking forward for integrating Asterisk with a video surveillance application for video broadcasting and conferencing purposes.
Dalda Foods is the first and the only edible oils factory in Pakistan to have its own effluent treatment plant. It is also the only company which has ISO 9002 for Quality, ISO 14001 for Environment and OHSAS 18001 for Health and Safety Standards in this sector . In July 2004, Unilever Pakistan (previously Lever Brothers Pakistan Limited) decided to divest one of its strategic assets; the Dalda Brand, to Westbury Group in collaboration with Unilever Employee Welfare Group. The consortium formed an independent company under the name of Dalda Foods Private Limited. Dalda has been growing exponentially ever since it divested from its former principal. Their IT requirements have also been growing exponentially which in budgetary constraints. Emergen Consulting offered Dalda Foods to migrate completely to open source solutions to permanently address issues relating to expandability, robustness and security. The entire migration was devised in a way that during the first phase, Dalda's complete communication infrastructure would be revamped using open source technologies, particularly an IP based PBX; Asterisk. This will be followed by a complete infrastructure level migrations including all data center services and desktops to open source software.
Having been involved with BankIslami since its inception, we have seen how the requirements and the challenges change as the organizations grows. Together with BankIslami, we worked on an organization wide infrastructure solution with Open Source software as the base. BankIslami today is completely Linux based on the servers as well as the Desktop.
BankIslami currently operates with 6 branches nationwide, 200+ users on thin clients being served off 8 thin client servers. We also provided BankIslami with integrated Open Source solutions for messaging, collaboration and email centralized into a Open Source directory server for complete identity management. All of BankIslami's network runs off 64-bit Linux servers managed by ECL.
BankIslami has experienced over 80% reduction in their total cost of ownership due to zero licensing cost, near zero downtime and freedom from viruses, hack attempts and vendor lock-in.
Tameer is one of the few microfinance banks in the world that is run and operated exactly like a commercial bank. They wanted a dynamic and energetic technology partner that could provide them with innovative infrastructure solutions that are extremely scalable, fault-tolerant, highly secure and feature central control without being too heavy on the budget.
ECL has provided Tameer with an integrated desktop environment, complete identity management of their infrastructure, secure single sign-on, redundant clustered storage and a VOIP PBX centralized at their headoffice. Tameer's data centre features the technological complexity of a high end datacentre, without the added cost of the proprietary solutions or hardware.
Tameer's infrastructure caters to 400+ users spread over 22 branches nationwide. ECL solution afforded Tameer an estimated 82% cost savings over the comparable proprietary solution.
Lums wanted a reliable and efficient email solution to support their huge user base (4000+ Users). Emergen designed and deployed an Open Source Antivirus and Antispam solution together with upgrading their existing Mail and DNS servers. The current email system processes over 1.2 Million emails every month and has an uptime of 100%.
The NCCPL handles a critical function of Pakistan's stock exchange and wanted a robust and highly available infrastructure. Everything from their email, groupware, messaging, distributed storage to their identity management framework has been designed, deployed and managed by ECL. Using an advanced agent-based network monitoring software, Emergen and NCCPL can collect detailed health statistics about individual applications running on their network, as downtime is a very expensive proposition in a financial clearing house.
Inbox uses an ECL deployed asterisk based IP-PBX nationwide for its communication needs. Inbox mixes analog and IP based extensions to form a Voice Over IP (VOIP) environment which is economically feasible and feature rich at the same time. Inbox extends this service to their remote operations area via radio connectivity – something that would have been impossible with other VOIP services. Thanks to Asterisk, Inbox gets all advanced features such as voicemail, conferencing, recording, call queuing and web based CDR reporting in one coherent package. Inbox also has the freedom to choose from a wide range of IP Phones and gateway devices due to Asterisk's support of the open SIP protocol.
Inbox's PBX comprises over over 200 extensions nationwide connected to 4 IP-PABX servers. PSTN integration is done through a E1-PRI at the headoffice and 12 analog PSTN lines at the branches.
National Fullerton Asset Management (NAFA), an investment management company and a joint venture of National Bank of Pakistan, Tamasek Holdings, Singapore and NIB Bank uses an Open Source Asterisk based PBX deployed by Emergen Consulting. Like any other investment management company, NAFA's internal communication system is extremely critical for them. It is imperative for NAFA to record all outgoing/incoming calls and maintain all data for a period of time specified by the regulatory authorities. Since its inception, NAFA has been using Emergen's PBX and over the past one year it has grown thrice the size and never come across any compatibility or scalability problems. NAFA recently signed a comprehensive support agreement with Emergen Consulting for their entire PBX solution.
A team of experienced individuals with strong background in banking and consumer goods industry have teamed up to provide a unique service to the local banking industry. Bulls & Bulls, headed by Mr. Muhammad Intesar, Ex-CEO Price Solutions Pakistan (a subsidiary of Standard Chartered Pakistan), plans to provide one window service to the entire banking sector of Pakistan. Being a visionary individual, he sees Bulls & Bulls as Pakistan's largest outbound call center, with more than 500 seats catering to the financial and insurance sectors covering all operations related to customer interaction which includes telesales, recovery etc. Emergen Consulting has provided Bulls & Bulls a complete solution for their needs. This solution includes Asterisk integrated with ViciDial and vTigerCRM. Emergen Consulting has also customized the CRM according to the unique requirements of Bulls & Bulls.
PhoneBook, a sister concern of the Jang Press, Pakistan's largest Newspaper press, acquired an open source call center solution from Emergen Consulting. This inbound and outbound call center is running on Asterisk and Queue Metrics which is a renowned open source queuing software. Emergen Consulting has integrated this solution to PhoneBooks CRM software developed in-house.