Call Center
ECL deploys and manages Vicidial based call center as well as handle any customization or integration request. Vicidial over Asterisk offers an extremely flexible, robust and cost-effective method of handling a full feature call centre.
Vicidial can be integrated with almost any CRM available in the market with pre-existing integration with the Open Source Vtiger CRM solution. Vicidial scales elegantly from a small 10-20 seat call center to a 200+ call centre with distributed multiple server load balancing.
Vicidial comes with a rich set of features which can be extended on demand:
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Multiple campaigns
Completely web based interface with AJAX technology for a fast user experience
Support for roaming or 'at-home' agents
Completely widely accepted industry standards based
Open Source and easy to customize to your business needs
Closer Agents
In depth call center performance reporting and LIVE view
Call recording and fully programmable IVR (per campaign)
Fully Blended Call centre support (simultaneous inbound and outbound)
Integrates easily with any CRM application
Call snooping and Agent 'whispering' for enhanced call quality
CRM integeration
We have also integrated vTigerCRM with ViciDial and Asterisk to give you the following features:
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Lead Management
Opportunity Management
Account Management
Contact Management
Activity Management
Reports & Dashboards
Hierarchy Management
And many more..
Contact Us for more information.